CANCELATION AND PAYMENT POLICIES

• Cancellations made more than 30 days before check-in, you will receive a refund of 50% of your total or the option of a credit for 100% to use towards a future reservation(s) with us valid for one year from the date of cancellation.

• Cancellations made 0 to 30 days before arrival, will not receive a refund, only the option of a 100% credit to use towards a future reservation(s) with us valid for one year from the date of cancellation. 

• There is no refund for "No shows"

• Cancellations made after 24 hours of receiving the reservation, will receive a refund of 90% of the total. (10% will be retained due to charges for transactions with the bank)

• There is no refund for "No show"

High demand holidays: 

DIA DE LA CONSTITUCIÓN  4th FEBRUARY (9, 10 11)

NATALICIO BENITO JUAREZ 18th MARCH(23, 24, 25)

SEMANA SANTA Y PASCUA APRIL (17 AL 21)

MEMORIAL DAY. MAY (25, 26, 27)

LABOR DAY – USA. AUG (31, SEP. 1 Y 2)

INDEPENDENCIA DE MEXICO SEP(14, 15, 16)

COLUMBUS DAY- USA OCT(10, 11, 12)

VETERANS DAY-USA NOV (9, 10, 11)

REVOLUCION MEXICANA NOV  (16, 17, 18)

THANKSGIVING NOV(22, 23, 24)

NAVIDAD Y AÑO NUEVO. DEC ( 24, 25) DEC. (31, 01)

(Bridges, Easter, Summer holidays, Christmas, New Year, Labor Day)

• We will charge 100% of the total amount paid, including taxes.

• Non-refundable rates, the reservation can not be modified.

Promotional prices

• Non-refundable rates: promotional rates are not refundable and reservations can not be modified.

ENTERING THE HOTEL

When making photo identification registration, a credit card is required to make a guarantee deposit for 2,000 pesos, which will be canceled at the time of departure.

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